Help and support
Active requests
0 Request(s)
Have a complaint about your vehicle?
Facing an issue with your vehicle? Raise your request now.

Fetching Details...

Can't find your vehicle
Your vehicle is not listed. Contact our Hero team for support
call-logo Call for Assistance
General Query
Have a general query? Raise your request today!
FAQ

How do I file a complaint about my Hero vehicle online?

Go to the Help & Support section on the website and log in using your registered mobile number. Then, choose your vehicle model and submit your complaint.

What if I can’t find my vehicle’s details after logging in?

If your vehicle details don’t show up, just tap on “Call for Assistance” to get help from our support team.

What if I made a mistake while submitting my complaint?

If you entered wrong information, contact our customer support with your complaint reference number. We’ll help you fix it or let you cancel and submit a new complaint.

Can I check the status of my complaint online?

Yes! After you submit a complaint, you can go to Help & Support anytime to see updates, progress, and estimated resolution time.

I haven’t received any response yet. What should I do?

Check the status of your complaint in the Help & Support section. You can also contact your Area Service Manager or Relationship Manager for help.

How long will it take to resolve my complaint?

Most issues are fixed within 3 to 5 working days. Some complicated problems might take longer, but we will keep you updated regularly.

What if my complaint isn’t solved on time?

If there’s a delay, you can escalate the issue through the escalation process listed on our website or call our customer care helpline for support.

What should I do if my complaint category is not listed?

If you don’t see the right category for your complaint, please choose the closest related option or you can also contact our customer support directly for help with your specific issue.